Privacy Policy

1. What we collect

• Contact details you give us: your name, phone number and email address, when you call, message or email us, or place a parcel or bulk order.
• Order details: what you ordered and when, the delivery address if relevant, and any dietary or allergy information you choose to share.
• Payment information: payments are handled by our bank or payment provider. We do not store full card details.
• Basic website data: if analytics are enabled, standard technical information such as the pages you view, your approximate location, and your browser and device type.

We do not knowingly collect personal information from children.

2. Why we use it

• To take, confirm and fulfil your order.
• To contact you about that order.
• To handle billing, accounting and tax records.
• To respond to your questions, feedback or complaints.
• To send you offers or updates, only if you have asked for them. You can stop these at any time.
• To meet our legal obligations under Indian law.

3. Who we share it with

We do not sell your personal information. We share it only with:

• Service providers who help us run the business, such as payment processors, delivery partners and our website host. They receive only what they need.
• Government authorities, where the law requires it.

4. Cookies and analytics

This website may use cookies to keep it working properly and, if enabled, to understand how it is used. You can block or delete cookies in your browser settings and the site will still work. Third-party services that we link to, such as Google Maps, set their own cookies under their own policies.

5. How long we keep it

We keep order records only for as long as we need them for the purposes above, or for as long as tax and accounting law requires. After that, we delete them or make them anonymous.

6. Keeping it secure

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No system is completely secure, so we cannot guarantee absolute security.

7. Your choices

You can ask to see the personal information we hold about you, to correct it, to delete it where we are not required to keep it, or to stop promotional messages. Write to pillaibinu163@gmail.com or call +91 81291 12010, and we will respond within a reasonable time.

8. Changes to this policy

If we change this policy, we will post the updated version on this page with a new date at the top.

9. Contact